Privacy policy

Last updated: March 2025

This Privacy Policy is provided in accordance with Article 13 of Regulation (EU) 2016/679 ("GDPR") and describes how Synrgy Immobiliare, as the Data Controller, collects, uses, stores, and protects the personal data of users who access and interact with the website related to the accommodation facilities Oasis in the Center of Bologna and Suite in the Center of Bologna.

1. Data Controller

The Data Controller is:

Synrgy Immobiliare
📍 Address: Via Augusto Majani, 2, 40121 Bologna (BO), Italy
📧 Email: staff@immobiliaresynergy.it
📞 Phone: +39 328 912 8202

For any inquiries regarding the processing of personal data or to exercise the rights granted under applicable data protection laws, users may contact the Data Controller using the details provided above.

2. Types of Personal Data Collected

The Data Controller processes the following categories of personal data, which are collected in connection with website navigation and booking services:

  • Personal identification data: First name, last name
  • Contact details: Email address, phone number
  • Booking-related data: Check-in and check-out dates, number of guests, specific requests
  • Payment details: Managed directly by the payment service providers selected by the user
  • Technical navigation data (e.g., IP address, browser type, cookies – see the Cookie Policy for more details)

The data is provided directly by users through online booking forms or direct communication via email or phone.

3. Purpose and Legal Basis for Processing

Personal data is processed for the following purposes:

   Purpose Legal Basis     Booking management and service provision Performance of a contract (Art. 6(1)(b) GDPR)   Booking-related communications (confirmations, modifications, customer support) Performance of a contract (Art. 6(1)(b) GDPR)   Compliance with administrative, fiscal, and accounting obligations Legal obligation (Art. 6(1)(c) GDPR)   Service improvement and statistical analysis Legitimate interest (Art. 6(1)(f) GDPR)   Any direct marketing activities will only be carried out with the user’s explicit consent (Art. 6(1)(a) GDPR).

4. Processing Methods and Security Measures

Personal data is processed in compliance with the principles of lawfulness, fairness, and transparency, using electronic and paper-based methods. Appropriate technical and organizational security measures are in place to prevent unauthorized access, disclosure, alteration, or destruction of data.

5. Data Sharing and Transfers

Personal data may be shared with third parties strictly for the fulfillment of the purposes outlined above. In particular, data may be shared with:

  • Smoobu GmbH, the property management software used for booking administration
  • Payment service providers, as selected by the user during the booking process
  • Competent authorities, where required by law or regulations

Personal data will not be disclosed or transferred outside the European Economic Area (EEA) unless adequate protection measures are in place in accordance with Articles 45-49 GDPR.

6. Data Retention Period

Personal data is retained only for the time necessary to fulfill the purposes for which it was collected, based on the following criteria:

  • Booking-related data: Retained for the duration necessary to provide the service and, thereafter, for the period required by Italian tax and accounting regulations (10 years)
  • Contact details for marketing purposes: Retained until the user withdraws their consent
  • Technical navigation data: Retained according to the timeframes specified in the Cookie Policy

Once the retention period expires, the data will be deleted or irreversibly anonymized.

7. Data Subject Rights

Under the GDPR, users have the right to:

  • Access their personal data (Art. 15 GDPR)
  • Request correction of inaccurate or incomplete data (Art. 16 GDPR)
  • Request deletion of data in the cases provided for by Art. 17 GDPR
  • Object to processing in the cases provided for by Art. 21 GDPR
  • Restrict processing in certain circumstances (Art. 18 GDPR)
  • Receive their data in a structured format and transfer it to another data controller (Art. 20 GDPR)

To exercise these rights, users may contact the Data Controller at:

📧 Email: staff@immobiliaresynergy.it
📞 Phone: +39 328 912 8202

Furthermore, users have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) if they believe their data has been processed unlawfully.

8. Changes to This Privacy Policy

The Data Controller reserves the right to amend this Privacy Policy at any time. Any substantial modifications will be communicated through the website or other appropriate channels.

Users are encouraged to review this page periodically to stay informed about how their personal data is processed.